Shipping and Returns
Outerworld ships from its production facility in Adelaide to all addresses within Australia via Australia Post. Standard shipping is free for orders above $50, and express shipping is free for orders over $75.
A standard parcel will typically arrive within two to five business days, and an express parcel will typically arrive overnight, although in some areas of Australia it may take longer. You can check your expected delivery time using Australia Post's delivery timeframe estimator.
If you've moved overseas and just can't live without our juices, or if you're unlucky enough not to be born in Australia, we may be able to ship your order internationally. The following table describes the cost of shipping to each international destination we currently service.
|Country||0 to 500g||500g to 1kg||1kg to 1.5kg||1.5kg to 2kg|
For reference, a 30ml bottle of juice weighs approximately 90 grams.
If you're in a country not listed above, please contact us at email@example.com and we may be able to arrange a special delivery for you.
The Australian Consumer Law sets out the terms under which retailers are obliged to repair, replace, or refund items you've purchased. You can read about those terms on the ACCC's ACL information site.
Because our juices contain food-grade ingredients and are considered consumable, we are unable to accept returns if you simply change your mind or don't like a particular flavour. While we strive to make our juices as delicious as possible, taste is subjective and you may not love every flavour we make. If you're unhappy about any juice you've purchased from us, please contact us at firstname.lastname@example.org and let us know.